Frequently Asked Questions

Registered in Italy, Casa Miners is a team specializing in supplying the most sought after ASIC Mining hardware for cryptocurrency mining, ranging from Bitcoin, Ethereum, Zcash, Litecoin and Dogecoin to other less well known coins such as Kadena, Handshake and Dash

Our warehouse proximity to most major manufacturers allows us to optimize our international logistical costs saving you both time and money.

Within the past 2 years, Casa Miners has become the leading supplier of mining hardware and cryptocurrency related products in the Europe and Rest of The World. 

During this time we have established a strong working relationship and a high level of support from the major ASIC mining hardware manufacturers such as Bitmain, Goldshell, Innosilicon, Jasminer, Canaan, IBelink,Ipollo and more.

Casa Miners team is committed to providing exceptional first line support and high standard of customer service as well as dedicated to providing the best cryptocurrency mining equipment available on the market.

Our customer base ranges from avid enthusiasts setting up their very first mining rig to experienced miners adding the latest releases to their existing mining farms and we greatly appreciate the opportunity to work with each and every customer.

Please log in to your account on the website and look for order status next to your order number.

You might see the following statuses:

1) Payment pending + Unfulfilled: we are still waiting to receive the payment for the order

2) Paid + Unfulfilled: we have received the payment and currently processing the order and preparing it for dispatch

3) Paid + Fulfilled: we have dispatched the unit and added tracking details for you on the order page 

Due to the high demand of ASIC miners, we ask our customers to pay for their order and provide a copy of their payment receipt within 24 hours of placing the order.

Please note, we are not able to reserve any units for our customers until the payment for the order has been received.

There could be two reasons why your order has been canceled online:

1. Our online system will automatically cancel an order after 3 days if payment is not received.
   Once your order has been placed please make sure to email us your proof of payment at: info@casaminers.com
   
   
2. If a payment is made through Coinbase Commerce, please make sure to send the exact amount as stated on the invoice. If the incorrect value is sent your order will automatically cancel. If you receive this notification do not worry.
   Please contact us and we will manually resolve this for you and replace the order on your account.

We are not able to deduct VAT from our prices and Invoices.

The HS CODE for all miners is 8471.50

This number is what miners are classified under for import and is used by data processing machines to calculate VAT.

Although we take cryptocurrency payments to our Coinbase Commerce wallet, you do not specifically need a Coinbase account to make payment for your order in cryptocurrency. At checkout you can make payment from any account / company in which you hold your cryptocurrency.

In-stock

This means that we have these units in-stock at our warehouse , from where we ship all of our units from.

‘Month’ batch (ie. June batch)

This means that these units are from further release batches and will only be released by the manufacturer on the said ‘Month’.

Please note the predicted release month is set by the manufacturer and Casa Miners has no control over the exact release date and cannot be held responsible if the manufacturer withholds, withdraws or delays the batch release. 

As per standard, we aim to arrange dispatch for all in-stock units within 5 working days of receiving full payment for the order.

We ship our products worldwide.